Build Complete Free Call Center Asterisk Isabel VoIP. – Free Udemy Courses
Complete Inbound Outbound Call Center Deployment with Data Input forms integration.
What you’ll learn
Build Complete Free Call Center Asterisk Isabel VoIP. – Free Udemy Courses
- Start an exciting career in high demanding call center industry
- Learn to configure complete standard commercial call centers based on Open Source Technologies.
- Take your business to the next level by installing a call center by yourself.
- Implement Inbound Outbound Campaigns.
- integrate your business CRM application with a call center.
- Use Predictive Dialer to load a CSV list of customers and broadcast calls.
- Trigger Incoming POP screen with customer name and details.
- Understand the Isabel Call Center Reports
- Explore the Supervisor-level Features
Requirements
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The Isabel basic knowledge is mandatory before you take this course.
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You should be familiar with Isabel’s concepts like SIP extension, trunks, and inbound and outbound routes.
Description
The course focus on building full features inbound & outbound call center for novice to paid professional using open source VoIP platform such as Isabel.
You will be able to confidently deploy Isabel’s free call center module and will learn to build inbound call campaigns integrated with web forms or custom pop-up CRM pages that trigger answer calls.
In the Outbound Call campaign, you will be able to take full advantage of using the Isabel free Predictive dialer by loading CSV data.
The course starts with call center concepts and definitions that include call center types, core components, and roles for call center operations.
Further course is designed with a real and practical approach using screencast. That helps you to
- ·        Install & configure the Isabel Call Center module.
- ·        Users & Roles creation for Call Center.
- ·        Agent’s Creation
- ·        Agent’s Breaks & Pauses.
- ·        Call Services Queues & related configurations for call Queues.
- ·        Data Input WebForms.
- ·        Custom Web Page or CRM pop-up page Integration.
- ·        Inbound Integrated Call Campaign
- ·        Outbound Automated Predictive dialer loaded with CSV data.
- · Real-time dashboard and live wallboard
- ·        Supervisory features and call recording.
- ·        Call Center statistical reports for analysis.
Want to deploy a call center in your business or want to start industry demanding call center solutions and services for your customers?
Then of course this course is for you.
Who this course is for:
- This course is meant for intermediate users of Isabel Unified Communication IP Telephony Software who want to use the free call center module.
- Any business that needs to implement a free open source call center.
- Unlock the full potential of free open-source call center software.
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