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CX – Customer Experience Management – Free Udemy Courses
How to put your customers first, every time, in this intermediary course.
What you’ll learn
CX – Customer Experience Management – Free Udemy Courses
- What Customer Experience Management and the main challenges
- All you need to know about CX Programs (what they are, how and when to start a CX Program)
- How to generate qualitative and quantitative insights
- Using customer feedback tools
- How to optimize your surveys
- Key insights about the Net Promoter Score
- Tips to improve customer retention
- A simple framework for transforming insights into action
- How to generate company-wide engagement
- Plenty of examples of the industry’s best practices and mistakes
Requirements
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Managers, executives, and CX enthusiasts with basic knowledge of CX Concepts and Net Promoter Score who want to learn practical tips and deliver a better Customer Experience
Description
This course has been designed to give you an overview of useful concepts in the field of Customer Experience Management, with best practices for you to deepen your knowledge and make an impact on your business.
During the 2-hour presentations, I have compiled the most frequent questions and challenges managers and executives face daily and I give you answers you can apply directly to make an impact now.
I tried to add many real-life examples, from research or directly from experience working with clients to give you very practical ideas for you to implement in your own CX Programme.
I hope you’ll enjoy the course and I am looking forward to receiving your feedback.
Small Edit April 2022: I did this course in 2020, believing I would update it yearly… I didn’t! The content is still really much up to date, so don’t be turned off when you see the different dates in the course.
If you have more questions, don’t hesitate to ask me directly here or contact me on my Linkedin.
Who this course is for:
- Those interested in Customer Experience, Customer Service, and Customer Feedback
- the course is NOT intended for CX Experts, Consultants, or Specialists, who will find the content too basic and “beginner oriented”
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